Class Help

My Media/Kaltura Media Video Retention Policy

Updated on

Starting May 6th, 2024, all media files uploaded to or currently stored in Kaltura/My Media in Canvas and at mediaspace.utah.edu will be subject to the following policy:

 

  • Media files that have not been played for two years or more will be deactivated.  Deactivated videos may not be playable.
  • Deactivated videos may be restored. Visit our article for steps to restore your video.  
  • Media files that have not been played for seven years or more will be deleted from the system. Deleted videos cannot be restored.

     

Owners of media files flagged for deactivation or deletion will be notified via UMail 14 days before files are removed. If you have any questions regarding this policy, please email [email protected].

Previous Article How do I access My Media in Mediaspace Video Portal?
Next Article Recovering Deactivated Videos
Still Need Help? Contact Us